Melton City Council engaged Spatial Vision to develop a GIS service plan including review of its existing operational work needs.

Spatial Vision conducted an online survey, onsite workshops and interviews. The discussion on the future state resulted in creating a number of case studies that demonstrate the benefits of GIS to various Business Units. An operational model for GIS services was developed. The role of the GIS services team was defined considering four aspects, technology and data, skills, resources and governance.

Spatial Vision developed a service plan including a roadmap for a number of initiatives. The initiatives included enhancing the mobile capabilities and integration with GIS; analyse the customers’ requests to facilitate an improved focus on service delivery and identify complaint hotspots; and develop a custodianship model for data ownership.